GetFeedback Digital degraded performance
Nov 4, 13:50 PDTResolved - GetFeedback Digital services are operational with the following exceptions. These services have been temporarily disabled to ensure performance: - App Exports- In-page...
View ArticleGetFeedback Direct "Form" question types experiencing unexpected behavior
Nov 4, 20:16 PDTResolved - GetFeedback Direct Engineers will be attempting to restore answers missing on Form questions on Friday, Nov. 5If you have any further questions, please contact...
View ArticleGetFeedback Digital Exports for In-Page Widgets is down
Nov 5, 08:31 PDTResolved - This incident has been resolved.Nov 5, 08:31 PDTUpdate - We are continuing to investigate this issue.Nov 5, 06:24 PDTInvestigating - We are currently investigating, however,...
View ArticleGetFeedback Digital Apps - Exports and charts on Campaign responses page are...
Dec 7, 07:00 PSTResolved - This incident has been resolved.Dec 7, 05:48 PSTInvestigating - We are currently investigating, however, in the meantime you can export in-page widget data using Workspaces...
View ArticleGetFeedback Maintenance
Jan 29, 01:59 PSTCompleted - The scheduled maintenance has been completed.Jan 28, 23:59 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 28,...
View ArticleGetFeedback Maintenance
Jan 29, 02:57 PSTCompleted - The scheduled maintenance has been completed.Jan 29, 02:14 PSTUpdate - Scheduled maintenance is still in progress. We will provide updates as necessary.Jan 29, 02:12 PSTIn...
View ArticleGetfeedback Maintenance
Jan 29, 03:22 PSTCompleted - The scheduled maintenance has been completed.Jan 29, 03:03 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 29,...
View ArticleGetFeedback Direct home page not loading
Feb 9, 13:49 PSTResolved - This incident has been resolved.Feb 9, 13:40 PSTIdentified - We are currently experiencing a technical issue where users are unable to visit app.getfeedback.com/home. The...
View ArticleIntermittent issues with GetFeedback availability
Feb 24, 09:17 PSTResolved - This incident has been resolved. We will continue to monitor. If users have any issues, please contact help@getfeedback.comFeb 24, 08:58 PSTUpdate - Site loading issues have...
View ArticleGetFeedback Direct experienced short service interruption
Mar 3, 12:20 PSTResolved - On March 3, 2022 at around 12:22 PM, GetFeedback Direct experienced an issue where the application would load and then redirect to a blank screen. This was due to deployment...
View ArticleIssue Logging Into Getfeedback
Apr 26, 13:28 PDTResolved - The issue has been resolved, users should be able to log into their accounts without issue. Apologies for the interruption.Apr 26, 13:27 PDTUpdate - We are continuing to...
View ArticleGetFeedback Maintenance
May 28, 14:49 PDTCompleted - The scheduled maintenance has been completed.May 28, 14:32 PDTVerifying - Verification is currently underway for the maintenance items.May 28, 13:15 PDTIn progress -...
View ArticleGetFeedback Direct survey responses, dashboards, and email deliverability...
Jul 6, 15:18 PDTResolved - This incident has been resolved.Jul 6, 12:34 PDTIdentified - We have identified the issue and are currently deploying a fix. Email deliverability and Workspaces are currently...
View ArticleIntermittent access issues
Aug 15, 15:00 PDTResolved - From around 3:10 to 3:30 PM, GetFeedback experienced intermittent access issues due to a third-party hosting provider. The incident is resolving now. If you have any further...
View ArticleCampaign overview page not loading + API timeout errors
Dec 1, 18:25 PSTResolved - The Public API has been reenabled for the past couple hours, without any major issues. We believe the issue has been resolved, and will continue to monitor to ensure this...
View ArticleCampaign overview page not loading + API timeout errors
Dec 7, 10:35 PSTResolved - After closely monitoring today, we are happy to report we believe the issue has been addressed. All features have been enabled for all costumers this morning. Thank you for...
View ArticleErrors Across GFB and Slow Performance
Jan 27, 10:02 PSTResolved - This incident has been resolved.Jan 27, 10:01 PSTUpdate - We have identified the issue and addressed it, GFB should now work without error messages or slowness. Apologies...
View ArticleErrors across the site and slow performance
Jan 31, 10:15 PSTResolved - We have found the cause of the issue, and addressed it. All services should be running normally.Jan 31, 09:33 PSTInvestigating - We are seeing a recurrence of errors and...
View ArticleScheduled maintenance on Workspaces
Apr 25, 03:39 PDTCompleted - The scheduled maintenance has been completed successfully.Apr 25, 01:00 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as...
View ArticleGetFeedback Maintenance
May 15, 05:00 PDTCompleted - The scheduled maintenance has been completed.May 13, 05:00 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 12,...
View ArticleResponses not appearing in response tables
May 25, 02:53 PDTResolved - We have restored all data in app for our clients and they should have full access as of now. We will continue to monitor dashboards, and will be conducting a postmortem to...
View ArticleDashboards and Responses currently not loading in platform
Sep 27, 09:11 PDTResolved - This incident has been resolved.Sep 27, 08:15 PDTInvestigating - We are aware of users experiencing issues accessing their responses and dashboards this morning. Our...
View ArticleSupport systems maintenance
Oct 7, 11:04 PDTCompleted - The scheduled maintenance has been completed.Oct 7, 02:01 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 2, 21:40...
View ArticleGetFeedback dashboards unavailable
Oct 25, 11:53 PDTResolved - This incident has been resolved and dashboards are now available.Oct 25, 11:04 PDTInvestigating - There is an in-progress update impacting the ability to view dashboards in...
View ArticleIntermittent issues with page loading/access in GetFeedback
Oct 30, 14:06 PDTResolved - This incident has been resolved.Oct 30, 14:05 PDTUpdate - We are continuing to investigate this issue.Oct 30, 13:33 PDTInvestigating - We are currently investigating this...
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